Raise a Support Ticket from the MoEngage Login Page

Step-by-step guide to raising a MoEngage support ticket directly from the login page for issues with passwords, SSO, Google Sign-In, or 2FA.

This section provides step-by-step instructions to raise a support ticket from the MoEngage login page for all issues related to login (username / password, Google Sign-In, SSO), password reset and 2FA.

Ensure that you use the correct URL of the dashboard to raise a ticket.

The following are the available dashboards:

Data Center Name	Dashboard URL
DC-01	https://dashboard-01.moengage.com
DC-02	https://dashboard-02.moengage.com
DC-03	https://dashboard-03.moengage.com
DC-04	https://dashboard-04.moengage.com
DC-05	https://dashboard-05.moengage.com

Step 1:

Go to the login page and click on “Contact Support”.

Step 2:

Fill the necessary details and click on “Submit”.