Why Did Users Drop Off from a Specific Wait Node in a Flow?

Diagnose why users drop off from a specific wait node in MoEngage Flows. Pausing a flow while users are waiting causes them to be removed as drop-offs.

Problem

All users who entered the flow were observed to drop off exclusively from a particular wait node.

Explanation

• When users are in the waiting stage, and the flow is paused, they will not progress when the wait timer expiry event occurs, causing them to remain stuck in that stage indefinitely.
• Similarly, if a user is waiting at a stage and the flow is paused before the time frame is selected in the <Wait for/till> node, MoEngage will remove the user from the flow, categorizing them as drop-offs.

Solution

The flow was likely paused, so check the audit logs at Settings > Account > Audit Logs to confirm this.