How to Use the Delete API Through a Connector Campaign to Delete Multiple User Profiles?

Delete multiple user profiles in MoEngage without developer help. Use the Delete API via a connector campaign with a custom user segment to bulk remove.

You can use the Delete API through a connector campaign to delete multiple user profiles without requiring a development or IT team.

Instructions

Perform the following steps:

1. Create a custom segment:
   • Identify all users you want to delete from MoEngage and create a custom segment for them.
2. Set up a connector campaign:
   • Create a One-Time Custom Connector campaign.
   • Select the custom segment created as the Audience for this campaign
3. Configure the API request:
   • In the Step 2 Content page, add the API information in a POST call with appropriate headers and key-value pairs.
   • Use the following keys and values:
     • Key: identity_type ; Value: customer_id
     • Key: identity_value; Value: Use @ to personalize the ID dynamically for this key.
     • Refer to the sample cURL request for the Delete API.
4. Set delivery control:
   • To avoid request failures, set the request limit in delivery control to 4,000 requests per minute.
5. Publish the campaign:
   • Publish the campaign to delete all users in the specified custom segment.

• This method does not apply to deleting anonymous user profiles.
• Please contact your MoEngage Customer Success Manager (CSM) or the Support team to request the deletion of user profiles.